manilaplay Privacy Policy — How Your Personal Data Is Handled

When you create an account on manilaplay, we collect the personal details you submit during the registration process, including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details — such as your GCash or Maya account number — when you make a deposit or request a withdrawal. If you contact our support team, we retain records of that correspondence, including any documents or screenshots you share with us. During identity verification, we may request a government-issued ID, a selfie, or proof of address to confirm that you are who you say you are and that you meet the minimum age requirement of 21 years. All information you provide directly is stored securely and used only for the purposes described in this policy. You are responsible for ensuring that the details you submit are accurate and up to date, and you can request corrections at any time by contacting [email protected].

When you access the manilaplay platform through your mobile browser or any other device, we automatically collect certain technical information about your session, including your IP address, device type, operating system, browser version, and the pages or features you interact with. We use session cookies and similar technologies to keep you logged in, remember your preferences, and maintain the security of your account during active sessions. Usage data — such as which games you play, how long you spend on the platform, and which promotions you view — is collected to help us improve the overall experience and ensure that the platform performs reliably on Philippine mobile networks. This data is collected in aggregate and is not used to build individual advertising profiles or sold to third-party marketers. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. Automatic data collection is a standard and necessary part of operating any secure online platform.

Every deposit, withdrawal, and bonus transaction on the platform generates a transaction record that is stored securely and linked to your account. We collect the amount, timestamp, payment method reference, and outcome of each transaction for the purposes of account management, fraud prevention, and regulatory compliance. We do not store full card numbers or complete e-wallet credentials — payment processing is handled through secure third-party payment gateways that are compliant with applicable financial security standards. Transaction records may be reviewed by our compliance team if there is a reason to investigate unusual activity, such as a suspected fraudulent chargeback or a pattern of behaviour that suggests money laundering. These records are retained for the period required by Philippine financial regulations and are then securely deleted. If you have a question about a specific transaction, you can request a summary by contacting our support team.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, registered users in the Philippines have the right to be informed about how their personal data is collected and used — which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, subject to any legal retention obligations we are required to comply with. If you believe your data has been processed unlawfully, you have the right to object to that processing and to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us directly at [email protected] with your registered account details and a clear description of your request — we will respond within the timeframe required by applicable law.

manilaplay does not sell your personal data to third parties for advertising or marketing purposes — this is a firm commitment and not subject to change. We do share limited data with trusted service providers who help us operate the platform, such as payment processors, identity verification services, and cloud infrastructure providers, but these parties are contractually bound to handle your data securely and only for the specific purpose we have engaged them for. We may also disclose your information to Philippine government authorities or law enforcement agencies if we are legally required to do so, for example in response to a valid court order or regulatory investigation. In the event that manilaplay undergoes a business restructuring or change of ownership, your data may be transferred to the new entity, but only under the same privacy protections described in this policy. We will notify you of any material changes to how your data is shared as promptly as possible. At no point will your data be transferred outside of the Philippines to a jurisdiction that does not provide an equivalent level of data protection without your explicit consent.

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal and regulatory obligations, including anti-money laundering record-keeping requirements under Philippine law. Transaction records are typically retained for a minimum of five years from the date of the transaction, in line with standard financial compliance requirements. If you request account closure, we will deactivate your account and begin the process of deleting or anonymising your personal data, except where retention is required by law or where a dispute is pending resolution. Data held for responsible gaming purposes — such as self-exclusion records — may be retained for longer periods to prevent circumvention of exclusion requests. Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about the specific retention period for any category of your data, please contact [email protected].